DELIVERY TIME
We have our own production facility and warehouse with specialised staff.
For this reason, we dispatch orders placed and paid for by 12 noon on the same day.
During this time we send you electronically (e-mail or sms) a change in the status of your order.
An order placed on Friday after 12 noon will be dispatched on Monday.
GUIDE TO SAFE RECEIPT OF YOUR PARCEL
Goods leave our warehouse
Before the goods leave our warehouse we make every effort to ensure that the products sent to you arrive intact.
a) we carry out inspections and monitoring of goods leaving our warehouse
b) the packaging stage is also largely monitored
c) the courier receiving the consignment simultaneously confirms that the packaging of the goods received is intact.
On the way to the customer
We send you electronically (e-mail or sms) any changes in the status of your order.
You can monitor the status of your order yourself at any stage of shipment by following the link provided.
Receiving your parcel
Before you sign for your parcel from the courier, carefully check the packaging on all sides.
The courier cannot refuse to check the package at the time of collection.
If you notice any damage to the packaging or the goods (e.g. holes in the packaging, dents, tears, rips, etc.) ask the courier immediately to write a damage report.
Objections to the condition of the parcel
If you have noticed damage to the packaging, goods or quantity shortages, please report this preferably by email to our email address: info@chemicaltiger.pl within 48 hours of the courier's visit.
This standard of customer service is our credo.
Help us to continuously improve our service - by reporting any comments or deviations to: info@chemicaltiger.com.